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The Quality system at CSIL

Set-up in 1995, the quality system is based on the board approved quality principles and conforms to ISO 9001: 2000 standards. The Quality Manual has details and specifications of practices followed with the organization.

The internal quality audits to evaluate and assess the level and implementation of the quality system began in the first quarter of 2002. The quality system was certificated in June 2002 by TUV CERT (TUV Rheinland / Berli-Brandenburg).

Later as a part of continuous improvement process, Cranes got assessed to CMM L5 in July 2004. The journey is continuous and is process of implementing BS7799 a information security standard.

The Basic Elements of the Quality System are

  • Strategies and policies created in cooperation with the personnel, customers and other stakeholders
  • Evaluation based on - both self-assessment and external evaluation
  • Continuous learning, innovation and improvement
  • Quality training for personnel to strengthen continuous quality development.

Details of our evaluation criteria are

  • Management
  • Strategic planning
  • Client orientation
  • Knowledge and skills to analyze it
  • Development of the staff
  • Process management
  • Results/accountability
  • Effectiveness

Quality improvement is an on-going process which is based on the commitment of the whole staff to common values and goals of the organization.

The main tool of corporate improvement is an assessment-based quality management system. It defines the group's general operating strategies, guidelines, values and policies and also outlines the general decision-making principles at all levels.

  • Strategic Levels
  • Operational Levels
  • Best Practices
  • External Evaluators' Views

The significance of Quality

Quality is a competitive element of strategic importance to CSIL. The organization's management addresses quality standards and targets in the normal business plans and is committed to continuous quality improvement. Quality policy and quality principles have been defined for the organization and the management ensures that these are understood at every level of the organization.



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