Privacy Policy
Cranes Software International Limited recognizes that our customers value their right to privacy and want to be
assured that any personal information that they provide to us will be used in accordance with their wishes.
Cranes is committed to ensuring that you are fully informed as to how your personal information will be
used and that it will be kept secure.
WHAT INFORMATION DO WE COLLECT?
Cranes may collect personal information from you relating both to your identity and personal
preferences as well as our products. Cranes will endeavor only to collect such information as is
necessary for the stated purpose for which we are collecting the information. For example if you
purchase a Cranes product, we will require your name and address so that we can send the
product to you and your credit card details to obtain payment. Wherever possible Cranes will
provide you with clear information as to the type of information, we wish to collect and how we want
to use it. You will be given a clear option to agree or not agree to usage of such information being
collected by Cranes. If we require further information, we will clearly set out the information we
wish to collect and the purposes for which we are collecting it.
There are a number of different ways that we may collect personal information from you. At the
time of collection we will set out clearly the information that we are collecting and the purposes for
which we will use it.
Communications from you
You may email or write to us providing your name and contact details and any other personal
information contained in your message.
Customer Support
You may telephone or email us in respect of technical assistance you require in respect of our
products or information that you would like to receive relating to our products.
Email/Direct mail campaigns
From time to time we may contact you directly by mail, email or telephone informing you about
upgrades, new products , promotions or special offers that you may be interested in.
Newsletters
We may send out newsletters to our customers providing them with articles and information which
we believe may be of interest to you.
Registration of Products
Upon registration of a Cranes product you will be asked to provide certain information so that we
can record you as an owner of Cranes product to help us in providing you with service and
information. We require that you provide certain contact information but any other information is
optional.
Purchases
If you wish to purchase Cranes Products from our online store or over the telephone we will
require sufficient information to complete the purchase including your credit card details, your
contact details and an address for shipping.
Download of Trial Versions of our Products
If you wish to try our Software before deciding to buy it, we will require sufficient information to
allow you to download a trial version. You will be required to register as a member on our web site
by providing your contact details. Cranes collects this information to improve its products. Here
you have an option where you can indicate whether Cranes can or cannot use the information you
provide to contact you. The information you provide is stored securely and not shared with any third
parties without your approval.
Resumes
Career opportunities within Cranes may be posted on our website to allow you apply directly
online and submit your resume.
Surveys
From time to time we may conduct surveys in respect of our products and services. Participation is
completely optional.
Aggregate Information
Whenever you enter our website, our web server automatically collects and aggregates information
in respect to your visit. This information includes URLs or domains of referring websites, browser
type, operating system, the pages that you access and the date and time of your visit. In general
this aggregate information will not identify you personally. If we do correlate such information to
you, we will treat it in accordance with this policy.
PURPOSES FOR WHICH WE USE INFORMATION
Our objective is to inform you before or at the time of collection as to the information we are
collecting and the purposes for which we wish to use such information. We will seek your clear
consent to your information being used for the stated purposes and will only collect such
information as is reasonably necessary to achieve those purposes. Cranes will clearly inform you
as to information that it requires to proceed with the stated purpose and information that is merely
optional. If you choose not to provide required information Cranes may not be able to comply with
your request or provide certain services.
Product Registration
Information you provide upon registration will be used to keep a record of your product and will
assist in providing assistance if you contact our customer support service. We will also use this
information to inform you of any upgrades, new products or promotions that may be of interest to
you.
Product Purchases
When you purchase products from our online store or directly from our Customer Services
department will use your information to process payment and ship the product to you.
Information in respect of Cranes Products
It is important for us to receive feedback from our customers in respect of our products and any
features they would like to see in future products. We will contact you to ask you about our
products and also to inform you of upgrades, promotions and new products that you may be
interested in.
Internal Analysis
We may use the information you provide us with for our own internal statistical and analytical
purposes, to evaluate and profile customers including customer preferences and purchasing trends
which we may use for marketing purposes and in respect of operations and development.
Updating information
We may contact you to ensure that the information we have in our records is still correct and to add
additional information to complete your profile.
SHARING OF INFORMATION WITH THIRD PARTIES
We may upon your approval share the information that you have provided to us with subsidiaries
and affiliated companies of Cranes. Such affiliated companies will also comply with the terms of
this policy.
In an effort to offer our customers the maximum benefit of Cranes's strategic partnerships, we
may also undertake co-marketing agreements with third parties who offer similar products or
services or who may collect your personal information, identifiable or non-identifiable, in order to
provide certain online/offline services to you. Cranes may share profile information with its comarketing
partners in order to better personalize the content, banners and promotions that you and
other users will see on our sites. Advertising partners or other online services partners of Cranes
may use their own cookies.
As a registered Cranes customer, you will have the option of receiving news and special offers
from third parties. You will have the option of declining such communications when you provide us
with you information or at any other time.
Legal Disclaimer
Although we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action is necessary
to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
ACCESS, MODIFICATION AND ACCURACY OF INFORMATION
We take reasonable steps to ensure that the information that we receive from you is accurate and
kept up to date. You have the right to access your information to verify the information that we have
collected in res pect of you. You also have the right to request that your information be modified or
deleted, including any changes to any consent that you may have given in respect of us contacting
you relating to information that you receive from us. You may also ask at any time that your
preferences as to the type of communications that you receive from us are modified in order to stop
receiving them or to be added to our mailing list. We will endeavor to deal with all such requests for
access and modifications in a tim ely manner. We will not be able to comply with requests in respect
of information that we may have archived as part our business operations.
SECURITY
We use commercially reasonable efforts to ensure that your information is stored and maintained in
a secure environment. We have implemented procedures to ensure that your information is only
made available to such designated staff as necessary to carry out the stated purposes that we
have communicated to you.
Encryption
Orders received by the Cranes Store, including credit card information is encrypted using Secure
Sockets Layer (SSL) Protocol for browsers that support 128 bit encryption. This technology
ensures that your information is secure as it is sent over the Internet to our server.
.Net Passport
Our website and/or certain of our products may in the future permit you to sign in using the
information contained in your .Net Passport profile. We will only have access to such information as
you have authorized in your profile. Your password provides access to your information and you
should take steps to ensure that you do not disclose your passport to any third parties.
RETENTION AND STORAGE OF INFORMATION
We will retain your information for a reasonable time to permit us to use it for the purposes that we
have communicated to you. When information is no longer required, we will ensure that all such
data is removed from our database.
We may use the services of third party companies to physically collect and store your information
on our behalf. Any such companies will have to comply with the terms of this policy.
COOKIES
We may make use of "cookies" on our website. A cookie is a small text file that can be placed and
stored on your computer's hard disc when you visit a website for record keeping purposes. A
cookie itself is not designed or intended to read any information from a user's computer (other than
the contents of the cookie); rather, it is an identifier used by the Web site that originally placed it on
your hard drive. The actual contents of the cookie information can be retrieved by the same server
to identify the computer and subsequently to customize, monitor, or regulate the use of a site based
on information stored on the hos t server. Therefore, cookies only identify the user's computer to the
Web site which may correlate other information, including personally identifying information, with
the cookie.
We use cookies to allow us to automate access and the data entry functions of our website such as
to correlate online ordering information for purchases you may make while at the website (if any),
tailor our website to your preferences or interests, or customize promotions or marketing. In
addition, cookies allow us to track use of our website to determine those areas which are useful or
popular and those that are not thereby enabling us to improve and update our website effectively.
Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If
you are not sure how to do this or whether you have this option you should consult the
documentation that accompanied your web browser. You should be aware that if you elect not to
accept cookies, some or most parts of the website may not function properly or permit access.
CHILDREN
This site is a general audience site which is neither designed nor intended to collect personal
information from children who are under the age of 13. In order to ensure com pliance with the
provisions of the Children's Online Privacy Protection Act(COPPA) children under the age of 13
should not provide any personal information to this site. We request that parents supervise their
children while online.
DISCUSSION BOARDS, LIST SERVERS AND NEWSGROUPS
Cranes's website may have Discussion Boards, List Servers and/or newsgroups, or other forums
which permit individuals to interact online. Any information you/others transmit online in such
forums will be made public and Cranes cannot control nor is it responsible for the use any third
parties may make of such information. Cranes ensures that it will follow the strictest measures to
make it very difficult if not impossible for third parties to access such information by automatic
means (bots and email extractors).
LINKS
We may offer links from our website to other websites by means of banners, text links etc. which
may be hosted by our co-marketing partners or by unrelated companies which we think may be of
interest to you. Such websites are not governed by this privacy policy and Cranes makes no
representation as to their practices for dealing with your personal information. We recommend that
you check the privacy policy of any website at the beginning of your visit.
CHANGES TO PRIVACY POLICY
We may change the terms of this privacy policy from time to time in order to reflect our practices
and provide greater protection for your information. Any change to this policy will be clearly
displayed on this website. Any changes to this policy will not have retrospective effect. Information
collected by us will be dealt within accordance with the provisions of our policy which were in effect
at the time of collection.
BUSINESS TRANSFERS
The information that is collected by Cranes is considered to be an asset. In the event that
Cranes, any affiliated company, division or portions of its assets are acquired by another
company, such information may be one of the transferred assets. We will take reasonable steps to
place a notification of such a transfer on our website.
ACCEPTANCE OF TERMS
By using our services, accessing our website or purchasing our products you are consenting to the
practices relating to information collection and use that are described in this policy.
CONTACT US
Any requests for access to your information, modification of your information or questions in
respect of this policy should be sent to the following email address webmaster@cranessoftware.com.
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