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Key Elements of Quality System

The quality management of projects is the core of the CSIL Information Technology's quality system. Our projects may be

  • Budget-funded projects
  • Research projects
  • Development projects
  • Expert services

The factors that drive quality in CSIL are :

  • Strong commitment from top management for ensuring quality activities in the organization through "Management Representative /Deputy Management representative for Quality" (MR) role
  • Software Quality Assurance (SQA) role at the project level
  • Software Quality Control (SQC) role at the project level

The various processes identified and established at CSIL Quality management system are as given below :

Processes Related to QMS Based On ISO 9001:2000 Standard (Common across both the SBUs)

  • Process for Documents and Records Control
  • Process for Management Review Meeting and Internal Quality Audits
  • Process for Corrective and Preventive Actions
  • Process for Continuous Improvement
  • Process for Customer Satisfaction
  • Process for controlling of NCP

Processes for the Support Functions (Common across both the SBUs)

  • Process for Human Resources and Training
  • Process for Purchase
  • Process for Systems Administration
  • Process for Corporate Communications

Processes for the Product Group (SBU-1)

  • Process for Marketing
  • Process for Sales
  • Process for Maintenance

Processes for the Systat (SBU-1)

  • Process for Marketing
  • Process for Sales
  • Process for Logistics
  • Process for Core Development Team
  • Process for Technical Support

Processes for the CSIL Varsity (SBU-2)

  • Process for Planning and Marketing
  • Process for Varsity Training
  • Process for Internal Training
  • Process for University Programme

Processes for the SSD (SBU-2)

  • Process for Business Development
  • Process for Customer Requirements
  • Process for Requirements Development
  • Process for Project Development and Management
  • Process for Product Development and Management
  • Process for Software Design
  • Process for Implementation
  • Process for Software Testing
  • Process for Release
  • Process for Review
  • Process for Software Configuration Management
  • Process for Change Management

Software Development Methodologies used are

  • Advanced V Model is the basis SDLC model
  • SDLC is tailored based on Project Size & Technology
  • Waterfall Model
  • Prototype Model
  • Spiral Model
  • RAD Model etc



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