Key Elements of Quality System
The quality management of projects is the core of the CSIL Information Technology's quality system. Our projects may be
- Budget-funded projects
- Research projects
- Development projects
- Expert services
The factors that drive quality in CSIL are :
- Strong commitment from top management for ensuring quality activities in the organization through
"Management Representative /Deputy Management representative for Quality" (MR) role
- Software Quality Assurance (SQA) role at the project level
- Software Quality Control (SQC) role at the project level
The various processes identified and established at CSIL Quality management system are as given below :
Processes Related to QMS Based On ISO 9001:2000 Standard (Common across both the SBUs)
- Process for Documents and Records Control
- Process for Management Review Meeting and Internal Quality Audits
- Process for Corrective and Preventive Actions
- Process for Continuous Improvement
- Process for Customer Satisfaction
- Process for controlling of NCP
Processes for the Support Functions (Common across both the SBUs)
- Process for Human Resources and Training
- Process for Purchase
- Process for Systems Administration
- Process for Corporate Communications
Processes for the Product Group (SBU-1)
- Process for Marketing
- Process for Sales
- Process for Maintenance
Processes for the Systat (SBU-1)
- Process for Marketing
- Process for Sales
- Process for Logistics
- Process for Core Development Team
- Process for Technical Support
Processes for the CSIL Varsity (SBU-2)
- Process for Planning and Marketing
- Process for Varsity Training
- Process for Internal Training
- Process for University Programme
Processes for the SSD (SBU-2)
- Process for Business Development
- Process for Customer Requirements
- Process for Requirements Development
- Process for Project Development and Management
- Process for Product Development and Management
- Process for Software Design
- Process for Implementation
- Process for Software Testing
- Process for Release
- Process for Review
- Process for Software Configuration Management
- Process for Change Management
Software Development Methodologies used are
- Advanced V Model is the basis SDLC model
- SDLC is tailored based on Project Size & Technology
- Waterfall Model
- Prototype Model
- Spiral Model
- RAD Model etc
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